Troubleshooting

Work through these in order:

1. Turn on the BellRoam eSIM line and set it as the data line.
2. Enable Data Roaming for that line (required for travel eSIMs — you won't be charged extra).
3. Turn Airplane mode on and off, or restart the phone.
4. Android APN: some plans (e.g. Vinaphone Pottel) require you to add an APN manually — the exact APN name is in your order email. Settings → Mobile network → Access Point Names → add it.
5. Make sure you have arrived at the destination — the eSIM connects to the local network there.

• Confirm the eSIM line is toggled on in Settings.
• Manually select a network: Settings → Mobile network → Network selection → choose one of the partner carriers.
• Restart the device after arrival.
• If nothing appears after 15–20 minutes at the destination, contact support with your order number.

Speed depends on the local network, coverage, and congestion — BellRoam is a reseller and can't control carrier-side conditions. Try selecting a different partner network manually, move to an area with better coverage, or toggle Airplane mode to re-register. On per-day plans, speed may reduce after the daily allowance and refreshes the next day.

A deleted eSIM usually cannot be reinstalled from the same QR code, and each profile installs on one device only. If this happens, contact [email protected] right away with your order number — we'll review the case. To avoid it, don't remove the eSIM until your trip ends.