Orders, billing & refunds

Open the order page link from your confirmation email — your QR and instructions live there permanently. Signed in? See all orders under My account. Lost the email entirely? Contact [email protected] with the payment email or order number and we'll resend it.

Payments are usually confirmed within minutes, but a bank or network delay can occasionally hold things up. First check your order page and spam folder. If your order still shows unpaid after 30 minutes while your card/PayPal shows a charge, email [email protected] with the order number — we'll verify the payment and release the eSIM (or refund if it didn't complete).

• Full refund if the eSIM has not been activated and can't be installed due to a verified technical fault, or if you bought by mistake and contact us within 24 hours (unactivated).
• No refund once the eSIM is activated or data has been used, except where required by law, or for compatibility issues on a locked/unsupported device.
• Partial refund or replacement if an active eSIM fails mid-plan due to a verified supplier fault.

Full details on the Refund Policy page.

Email [email protected] with your order number and a short description of the issue. We aim to respond within 24 hours. Approved refunds go back to your original payment method.