訂單、帳務與退款

我們會寄送專屬訂單連結到您的信箱。eSIM 準備完成後，訂單頁面會顯示 QR Code 和安裝資訊。確認付款後通常只需幾分鐘，但部分訂單可能需要較久時間。若沒收到信，請先查看垃圾郵件及訂單狀態。

我的帳戶

Your eSIM is delivered to the email you type at checkout, so please check it carefully — we ask you to confirm it twice and suggest a fix for common typos. If it was still entered incorrectly, the eSIM went to that address and you are responsible for contacting us to have it re-sent. Message us on WhatsApp (or email [email protected]) with your order number and your payment details — the email or name on your PayPal or card. Once we verify the purchase belongs to you, we'll resend your QR code and order link to the correct email. For your security we do not change your account email or move your order — this keeps your order history and loyalty points intact.

付款通常在數分鐘內確認，但銀行或網路延遲偶爾可能造成延誤。請先檢查您的訂單頁面與垃圾郵件資料夾。若在 30 分鐘後您的訂單仍顯示未付款，而您的卡片／PayPal 卻顯示已扣款，請寄信至 [email protected] 並附上訂單編號 — 我們會核實付款並釋出 eSIM（若付款未完成則退款）。

• 100% refund for a verified fault: the eSIM cannot be installed, activated or connected because of our or the network's fault and troubleshooting fails; the wrong plan was delivered; or we cannot deliver after payment. We also correct verified duplicate or failed-order charges.
• Partly working service: we may refund the unused portion or provide a replacement eSIM when a verified service fault remains.
• No change-of-mind refund or exchange: a mistaken purchase, extra quantity, cancelled trip, or incompatible/locked device does not qualify, except where applicable law requires otherwise.
• Check before buying: confirm eSIM compatibility, destination, days and quantity. Report connection problems while the plan is valid so we can troubleshoot.

Full details are in the Refund Policy.

請寄信至 [email protected]，附上您的訂單編號與問題的簡短說明。我們力求在 24 小時內回覆。經核准的退款會退回您原本的付款方式。