Pedidos, facturación y reembolsos

Te enviamos un enlace privado del pedido por correo. Cuando la eSIM esté lista, esa página mostrará el QR y los datos de instalación. Suele tardar unos minutos tras confirmar el pago, aunque algunos pedidos necesitan más tiempo. Si no ves el correo, revisa el spam y el estado del pedido.

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Your eSIM is delivered to the email you type at checkout, so please check it carefully — we ask you to confirm it twice and suggest a fix for common typos. If it was still entered incorrectly, the eSIM went to that address and you are responsible for contacting us to have it re-sent. Message us on WhatsApp (or email [email protected]) with your order number and your payment details — the email or name on your PayPal or card. Once we verify the purchase belongs to you, we'll resend your QR code and order link to the correct email. For your security we do not change your account email or move your order — this keeps your order history and loyalty points intact.

Los pagos suelen confirmarse en minutos, pero un retraso del banco o de la red puede a veces demorar las cosas. Primero revisa tu página de pedido y la carpeta de spam. Si tu pedido sigue apareciendo como no pagado después de 30 minutos mientras tu tarjeta/PayPal muestra un cargo, escribe a [email protected] con el número de pedido — verificaremos el pago y liberaremos la eSIM (o reembolsaremos si no se completó).

• 100% refund for a verified fault: the eSIM cannot be installed, activated or connected because of our or the network's fault and troubleshooting fails; the wrong plan was delivered; or we cannot deliver after payment. We also correct verified duplicate or failed-order charges.
• Partly working service: we may refund the unused portion or provide a replacement eSIM when a verified service fault remains.
• No change-of-mind refund or exchange: a mistaken purchase, extra quantity, cancelled trip, or incompatible/locked device does not qualify, except where applicable law requires otherwise.
• Check before buying: confirm eSIM compatibility, destination, days and quantity. Report connection problems while the plan is valid so we can troubleshoot.

Full details are in the Refund Policy.

Escribe a [email protected] con tu número de pedido y una breve descripción del problema. Nuestro objetivo es responder en un plazo de 24 horas. Los reembolsos aprobados se devuelven a tu método de pago original.